Last day of the week.

I Had a great weekend but not weekday!
Internship may be hell for me but it'll be fine.
Pardon me for my __ stated in my post as I can't mention what my company name is. Opps. :)

This week was really terrible, I really feel like breaking down this time. Because I've met with a customer that is really hard to deal with and it took hours for that particular customer to be satisfied. Basically the customer wants her mobile line to be reconnected but she has a huge amount of money owing to __ and strictly no reconnection of line is to be given. But if customer insists and start making life difficult for everyone and refuse to hang up the call because she wants her line to be reconnected immediately and it goes all the way up to your manager, I guess __ have no choice but to do what the customer says.

But the limitation is we'll need the liaise with the other department like the Finance department or some other department before we can reconnect a line and this would be a challenge because in order for me to liaise with the other department it will take at least a day to be done. Therefore I was really going to breakdown as practically there is NO ONE whom can help me, even after calling up instead if emailing the different department which we are supposingly not allowed to do so but because this customer is really nasty and insists on immediate reconnection, we’ll have to do it out of exception.

Even my manager can’t get hold of the relevant department whom can help me reconnect the line immediately which made me waste a few hours of my time and I was pushed to the limit. Getting scolded by customer, saying how bad __ is but seriously, it’s not me its __ and why are you even scolding me? I know it’s my job to understand customer but I’m a human too. Everyone has a limit. I’ve learnt to tolerate, tolerate and tolerate. I’ve learn to manage my anger and emotions so badly. This taught me a lesson that, whatever happens, in a working environment, no matter how bad is the situation is, you must bear in order to survive and overcome.

Every single time I get so fed up with my job, I'll vent my F anger or emotions to the people around me and I feel guitly every single time. It affects my life and reduce/risk my happiness that I should have and therefore I hate my comapny. Hospitality is not my forte and I've admit to that. In fact I love designing so much but I've ruined all my chances but perhaps I'll find aother opportunity in future. :)

P.S. I will be better next time.